refund policy

1. Returns Eligibility
   To be eligible for a return, your item must:

Be in the same condition that you received it.
Include all original packaging, accessories, and documentation.
Be returned within 5 to 6 days of purchase.

2. Refund Process
   To initiate a return, please contact our customer service at niravnirav@computeryug.net with your order details. After receiving your return request, we will provide instructions on how to return the item.
3. Refund Conditions
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-6 business days.
4. Restocking Fee
   A restocking fee may apply depending on the condition of the returned item. This fee will be based on whether the item is returned in its original packaging and condition, or if there are any signs of wear and tear. We will inform you of the applicable fee during the return process.
5. Shipping Costs
   Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product was defective or the wrong item was sent.
6. Non-Returnable Items
   Certain items are non-returnable, including:

Software or downloadable products.
Items with signs of misuse, damage, or unauthorized repair attempts.

7. Exchange Policy
   If you received a defective or damaged product, you are eligible for an exchange. Please contact us within [X] days to arrange an exchange.
8. Late or Missing Refunds
   If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at niravnirav@computeryug.net.